Opening, closing and the day's report

The float, counting the drawer, what a shortfall means, and every figure on the counter report explained.

A shift is what makes the drawer countable. The cashier records the cash they started with, and at the end the cash they actually counted. The difference between the two is the only number that matters at handover.

Opening the till#

On the POS screen, look at the thin bar under the top strip. Amber, with Till is closed written on it, means the drawer is shut.
Press Open till. A small box opens headed Open the till, with your counter's name beside it.
In Opening cash (float), type the cash already in the drawer before the first sale. Press Open till, or just press Enter.
It worked when the bar turns green and reads Open since… · float …, with a Close till button on the right.

POSOpen tillOpening cash (float)Open till

One counter can only have one shift open at a time. If it says … already has an open shift — close it first, somebody left the last one open — close that one before starting yours.

Two branches can both call their till Counter 1 and both be open at the same time — those are two different drawers. That is why the branch is picked before the till is opened.

Closing the till and counting the drawer#

Count the cash in the drawer by hand, notes and coins, before touching the screen.
Press Close till on the green bar.
Type what you counted in Counted cash. This is what is actually in the drawer right now, not what you think it should be.
Write a line in Note if anything explains a difference — money taken out for change, a supplier paid in cash.
Press Close till. The bar goes amber again and a small panel appears underneath with Expected, Counted and Difference.

POSClose tillCounted cashClose till

The panel after closing: Expected, Counted and Difference side by side, with a shortfall shown in red. — Expected is worked out by the system. Counted is what the cashier put in. Only the third number is a question.

Counted, expected, and the difference#

Expected — the float you opened with, plus every rupee of CASH taken during the shift. A cash bill adds its whole total; a split bill adds only its cash half.
Card money is never part of it. It never reaches the drawer, so it can never be counted out of it.
Counted — the number the cashier typed after counting by hand.
Difference — counted minus expected. Zero is a clean handover.

What a shortfall means#

A negative difference is shown in red and labelled short — there is less cash in the drawer than the shift's sales say there should be. It is worth asking about, but it is not automatically theft.

Change given from the drawer that was never noted down.
Money taken out during the day — a supplier paid, a bill paid in cash.
A sale rung up as cash but actually taken on the card, or the other way round.
Bills rung up before the till was opened — those are not in the expected figure at all.

A positive difference is worth the same attention as a negative one. More cash than expected usually means a sale was never rung up, or that selling began before the till was opened — and an unrung sale is stock leaving the shelf with no record of it.

Always type the Note when the difference is not zero. Two weeks later nobody remembers the Rs 500 that went to the electrician, but the note does.

The day's report#

This is the end-of-day sheet — what the counter took and whether the drawer balanced. Only a Manager, Admin or Super Admin can open it.

On the POS screen press ⋮ at the top right and choose Report.
Pick the days with Today, Yesterday or Last 7 days, or type your own From and To dates.
Narrow it if you want: type a counter name in Register, or pick a branch in Branch.
Press Show report.

POS⋮ReportShow report

Closed branches stay in the Branch list, marked (inactive). A report about last month has to be able to name where that money came from.

What each figure is#

Figure	What it is
Net revenue	Everything taken over the counter, minus everything handed back as refunds.
Cash	The part paid in cash — the whole of a cash bill, plus the cash half of a split.
Card	The part paid on a card, plus the card half of a split.
Orders	How many bills were rung up in the period.
Average bill	What was taken, divided by the number of bills.
Discount given	All the money taken off bills at the counter.
Tax collected	Tax charged on top of the goods. It is held for the government, not earned by the shop.
Refunded	Money handed back over the counter in the same period.
Cost	What the goods that were sold cost the shop to buy, taken from each product's cost price at the moment it was sold.
By cashier	The same takings split up by who rang them.

How profit is worked out#

Profit starts from what was taken and takes three things off it: the tax collected, because that is not the shop's money; anything refunded, because that was never earnings; and what the goods cost to buy.

The profit line, in words

Taken − tax collected − refunded − what the goods cost. The screen prints that sentence under the figure with your own numbers in it, so you can always check it.

Profit is only as honest as your cost prices. A product with no Cost price adds its full sale value to takings and nothing to cost — so the margin reads better than it is. When that happens an amber line under the Profit figure tells you how many sale lines have no recorded cost price, and those lines are left out of the figure.

The Refunded figure is counted for the whole period and is NOT narrowed by Register or Branch. So on a report filtered to one counter or one branch, that one number covers the entire shop.

Fill in Cost price on your products — under Manage Product → All Products → Pricing & Inventory — and this whole page starts telling you the truth. Without it you have takings, not profit.

Shift history#

Underneath the report is every recent shift: which counter, who opened it, who closed it, the float, expected, counted and the difference. A shift still running says Still open instead of a made-up zero.

Read this list once a week, not once a month. A cashier who is short a small amount every single day is a pattern; one bad day is just a bad day.